Synergy Tech, LLC

Reader Assistance

About the Company

Synergy Tech provides tailored services to help companies optimize their internal best practices in order to minimize human errors and increase employee engagement and satisfaction.

Description

Synergy Tech is looking for qualified candidates to join our team to work with a federal government agency located in downtown Washington, D.C. The resource will mainly work one-on-one with an assigned federal employee. Employees in need of reading assistance have varying visual impairment needs; therefore, candidates are expected to be able to address a unique combination of reading requests including reading emails & memos, describing what is visible on the computer screen and other clerical office duties.

This person should be prepared to work on-site in the downtown DC location full-time; shifts are 8 hours long and could start as earlier as 8.30AM and end as late as 5.30PM. Transportation to and from the worksite is needed. Please note: Headquarters is located downtown where parking is limited and not supplied by the employer. The location is easily accessible by metro lines. Business casual attire is required.

Responsibilities

Reading Services

• Assistance with reading and reviewing hard copy text and electronically displayed information, increasing the font of electronic documents in order for visually impaired employees to view documents with ease and articulately reading materials to the employee at a rate conducive for an employee to understand the documents and respond accordingly  (for dictation purposes)
• All candidates will partake in a brief reading assessment

Assistive Technology

• Assistance in the use of computer technology, when appropriate

General Office Tasks

• Assist employee with day-to-day office tasks or requests

• Assistant will be required to adhere to the agency guidelines for the proper handling of Personally Identifiable Information (PII)

Evacuation

• Assistance with building evacuation during evacuation/shelter-in-place drills and emergencies (per the evacuation process outlined by the respective agency/building)
• Training will be provided on evacuation procedures and equipment usage

Requirements

Company is looking for a resource in the DC-metro area. Applicants need to understand the importance of quality and care when dealing with persons in need of accommodations. Assistant will be required to attend a recurring status touch-point. High School Diploma or GED required with a minimum of 3 years of work experience. All candidates are subject to a background check.

On-the-Job Training:

• New resource will attend an on-boarding training to get acclimated with new role
• If needed, assistant will receive training on how to braille electronically
• Depending on the technology used, assistant will be trained accordingly by a certified Reasonable Accommodation Specialist on the use of the assistive technology used by the employee
• Training will be provided on safety precautions to execute during evacuations